Return & Refund Policy

1.1 Condition of Items

All posters must be returned in their original condition: unused, undamaged, and accompanied by all original packaging materials, documentation, and any additional accessories provided at the time of delivery. Returns will only be accepted if the product is free from any marks, stains, or alterations. We reserve the right to reject any return if the item shows evidence of misuse, tampering, or damage incurred after delivery. In such cases, detailed photographic evidence may be requested to validate the condition of the product, and any return that fails to meet these strict criteria may be declined or subject to a restocking fee.

1.2 Time Frame for Returns

You must initiate a return request within 3 days from the date of delivery. This short window is critical to ensure the item’s condition can be verified immediately upon receipt. In cases of defective or damaged products, please notify our customer support as soon as possible—ideally within this 3-day period—and provide clear photographic evidence of the defect or damage. Requests received after this period will not be eligible for a refund or exchange, unless exceptional circumstances apply. Extensions may be considered only after a thorough review of the situation on a case-by-case basis.

1.3 Packaging and Documentation Requirements

To process a return, the poster must be returned with all its original packaging, including the box, protective wrapping, manuals, warranty cards, and any promotional inserts. Retaining the original packaging is essential for a complete return, as missing components may result in a partial refund or denial of the return request. We advise customers to keep all packaging until the return process is fully completed. In instances where the packaging is damaged or lost, the item may be subject to a re-inspection, and a decision will be based on the overall condition of the product.

1.4 Return Request Process

To begin the return process, please log into your account and navigate to the "My Orders" section. Select the relevant order and click on the "Return/Exchange" option. You will be prompted to fill out a detailed form explaining the reason for the return, including uploading any supporting images or documents. Once submitted, our customer support team will review your request and contact you within 24 to 48 hours with further instructions. Please note that submitting a return request does not guarantee approval; every request is carefully evaluated to ensure it meets our policy guidelines.

1.5 Special Circumstances and Exceptions

In certain cases, such as shipping delays, fulfillment errors, or suspected fraudulent activities, exceptions to the standard return policy may be considered. If you believe your situation qualifies as a special circumstance, please contact our customer support immediately for further assistance. All requests for exceptions require additional verification and may result in an extended processing period. We reserve the right to deny any return request that does not fully comply with our established guidelines or in cases where evidence suggests misuse of our return policy.

1.6 Additional Considerations

In addition to the above, please note that items purchased during promotional periods or special sales may be subject to different return policies, which will be clearly indicated at the time of purchase. Furthermore, any returns that involve international shipments may incur additional customs or shipping fees, which will not be reimbursed. We encourage our customers to review all product details and return guidelines prior to completing a purchase to ensure complete satisfaction with their order.

2.1 Refund Methods

Once your return is received and thoroughly inspected, you will be notified via email regarding the approval or rejection of your refund request. If approved, refunds will typically be processed back to the original payment method used during the purchase. Alternatively, you may opt to receive store credit, which can be applied to future purchases. Please note that any shipping fees incurred during the initial purchase are non-refundable unless the return is due to an error on our part.

2.2 Timeline and Exceptions

The refund process is generally completed within 5 to 10 business days after we have received the returned item at our facility. However, please be aware that in periods of high return volume or due to unforeseen logistical delays, the process may take longer. In such cases, we will proactively inform you about any extended processing times. Refunds may be withheld or adjusted if the returned item fails to meet our return criteria or if discrepancies in the refund amount arise due to currency conversion or bank processing delays.

2.3 Refund Processing and Notifications

Once your refund is processed, you will receive an email confirmation detailing the refund amount, the method of reimbursement, and the transaction reference number. Please allow your bank or payment provider additional time to reflect the refunded amount in your account. Should there be any issues or discrepancies, our customer support team is available to assist you in resolving the matter promptly.

2.4 Additional Conditions and Special Circumstances

In certain circumstances, such as returns involving international orders, promotional discounts, or items subject to special sale conditions, the refund process may be subject to additional terms. For instance, items purchased during a limited-time sale or promotional event may have altered refund policies that are clearly stated at the time of purchase. Additionally, if a refund is initiated due to a defect or damage verified by our quality assurance team, we may expedite the refund process or offer an immediate replacement. In all cases, our primary goal is to ensure that you are fully satisfied with your experience, and we reserve the right to adjust refund procedures based on individual case reviews.

3.1 Non-Returnable Items

Please note that certain items are non-returnable under any circumstances. These include custom-printed or personalized posters, limited edition collections, clearance or final sale items, and products sold at steep discount rates where the pricing reflects their non-returnable status. We strongly encourage customers to review all product details, images, and specifications carefully before finalizing their purchase. Once purchased, non-returnable items cannot be exchanged or refunded, as they are either uniquely customized or significantly discounted.

Furthermore, any product that has been altered, damaged, or used beyond its original, pristine condition will also be considered non-returnable. This policy ensures that we maintain the highest quality standards and that all products available for sale meet strict hygiene and quality criteria.

3.2 Damaged or Defective Items

In the event that you receive a damaged or defective poster, please contact our customer support team within 7 days of delivery. We will require clear photographic evidence and a detailed description of the damage or defect to verify your claim. Once verified, you will be offered either a full refund or a replacement product at no additional cost. If the damage or defect is determined to be a result of mishandling or misuse after delivery, we reserve the right to adjust the refund amount or refuse the return entirely.

In cases of shipping damage, additional documentation may be requested, and an independent inspection might be carried out to confirm the extent of the issue. Our aim is to resolve such matters promptly and fairly, ensuring minimal inconvenience for our customers while protecting the integrity of our quality assurance process.

3.3 Special Cases and Exceptions

We recognize that certain situations may fall outside the standard guidelines outlined above. In special cases—such as receiving an item with incorrect labeling, packaging errors, or products that do not match the advertised description—we urge you to contact our customer support immediately. Exceptions may also apply for products affected by unforeseen circumstances such as logistical errors, natural disasters, or other extraordinary events.

For these scenarios, each request is evaluated on a case-by-case basis. Additional documentation or proof may be required to assess the validity of your claim. While we strive to accommodate exceptional situations, any decision to grant an exception rests solely with PoppinWalls management after careful review. Our priority is to ensure that you receive a fair resolution while maintaining the overall integrity of our return policies.

4.1 Customer Support

For any questions or concerns regarding our Return & Refund Policy, please contact our dedicated customer support team. You can reach us at support@poppinwalls.in or call +91-XXXXXXXXXX during business hours (Monday to Saturday, 9:00 AM to 6:00 PM IST). We are committed to resolving your issues quickly and efficiently.